RETURNS

All artwork is made-to-order and therefore returns are not accepted, except in cases where an error on our part has been made or items were damaged during transit. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return based on damage or seller error, please contact us and include a photograph of any packaging/product damage if applicable within 30 days of delivery. 

To start a return, you can contact us at playroomwallart.com/pages/contact. If your return is accepted, you must then ship the item back to Playroom Wall Art within 30 days of delivery. Buyers are responsible for return shipping costs. Please return items in their original condition, post in either a bend-proof envelope or mailing tube. You will receive a refund once the item is returned. Items sent back to us without first requesting a return will not be accepted.

EXCEPTIONS AND NON RETURNABLE ITEMS

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS

We will notify you once we’ve received and inspected your returned item(s), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.